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ABOUT US
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OUR STORY
Hearing Care Built Around People, Not Products
At Coolum Hearing Co., we believe hearing care should be personal. It should be about understanding the individual behind the hearing test, taking the time to listen to their concerns, and providing advice that genuinely fits their life.
Our clinic was founded with a simple goal: to offer the Coolum community a more personal and independent approach to hearing care. As a locally owned and operated clinic, we have the freedom to focus on what matters most — your hearing, your lifestyle, and your individual needs.
Coolum Hearing Co. is led by Matthew Virgen, a highly experienced hearing clinician with more than 20 years of experience in the hearing industry. Throughout his career, Matthew has worked with people from all walks of life, helping them better understand their hearing and find solutions that allow them to stay connected to the people and experiences that matter most.
His dedication to hearing care has been recognised through the Audika Stars Award and the Charles Holland Award, reflecting his commitment to professional excellence and quality patient care.
OUR PURPOSE
Better Hearing, Better Care
Our Mission
Our mission is to provide expert, independent hearing care that is genuinely centred around each individual. We take the time to listen, understand your needs, and provide honest advice without manufacturer pressure or sales targets. From hearing assessments to hearing aids and ongoing support, we're committed to delivering professional care that helps our clients.
Our Vision
Our vision is to create a hearing care experience where people feel heard, respected, informed, and supported at every stage. We aim to be the trusted independent hearing clinic in the Coolum community, recognised for personalised service, continuity of care, clinical expertise, and the freedom to recommend the right hearing solution for every individual.
MEET THE TEAM
The People Behind Your Hearing Care
Matthew Virgen
Matthew’s passion is helping people achieve their hearing goals to improve their quality of life. His approach is professional, respectful, and pressure-free—ensuring every client receives the care they need in a comfortable setting.
Cassandra Virgen
Cassandra supports the clinic’s operations while working as a registered midwife within the hospital system. Together, they are dedicated to providing genuine hearing care for the Coolum and Sunshine Coast community.
WHY CHOOSE US
Why Choose Coolum Hearing Co.
20+ Years of Experience
Benefit from Matthew Virgen's extensive experience in hearing care and clinical expertise developed over more than two decades.
Truly Independent
We're independently owned and not tied to a particular hearing aid manufacturer, giving you greater freedom and choice.
Continuity of Care
You'll see the same clinician at every visit, ensuring consistent care from someone who knows your hearing history.
Personalised Solutions
Every recommendation is based on your individual hearing needs, lifestyle, preferences, objectives and goals.
No Sales Pressure
We focus on providing clear, professional advice so you can make an informed decision that's right for you.
Ongoing Support
Our relationship doesn't end after your assessment or hearing aid fitting. We're here to provide ongoing care, adjustments, and support.